Throughout our operations, we build long-lasting relationships with our clients, carriers and stakeholders.
The technology industry is never stagnant. It continually evolves, and those who don’t evolve with it simply fall behind. PS LIGHTWAVE is nimble and responsive, flexibly adapting to the industry’s continuous evolution by adopting leading-edge technologies to improve the customer experience.
Our technology offers uncompromising connectivity and greater redundancy due to facilities-based switched Layer 2 infrastructure providing dual stack IPv4 and IPv6 compatibility over a transport-class native Ethernet ringed architecture. This all-fiber, privately owned network infrastructure delivers transport speeds from 10 Mbps to 100Gs, which means our carrier clients get the best network connections to the last mile.
Around the clock, PS LIGHTWAVE technicians monitor and service client networks, providing an unmatched level of support 24/7/365. Unlike other telecommunication companies, each certified and trained PS LIGHTWAVE NOC and data technician is a Houston-based employee who works continually on your network issue until it’s resolved.
As part of our own criteria for customer service, our employees offer a consultative approach to deliver customized solutions as well as standard offerings.
Every solution, from establishing a new network to providing maintenance to an existing connection, is delivered to our customers from locally based employees. The efficiencies gained from this organizational structure allow our team to spend more time with clients to answer questions or determine the best network solution for their needs. And as part of our commitment to customer service, we guarantee that our customers will never talk to a machine or be transferred to another country—so, when you call us, you’ll always experience knowledgeable, responsive service.
As a private company, we offer an agile and nimble operational structure, allowing us to respond more quickly to client requests. We know Houston and its people, giving us an advantage when designing routing for increased efficiency, speed and low latency.
Beyond network connections, PS LIGHTWAVE takes the time to build personal relationships with customers by dedicating resources and personnel to meet specific business needs. Project Managers provide technical direction, oversee the project personnel and create the necessary framework for timely communications, reports and procedures. In short—PS LIGHTWAVE Project Managers serve as liaisons between customers and dedicated project teams to ensure the needs of our customers are heard and met in an expeditious manner.
At PS LIGHTWAVE, we believe the network should work for you. That’s why we don’t require customers to pick a standard network package. Instead, sales team members consult with you and your organization to offer flexible fiber optic solutions tailored to meet your needs with an option to scale as your needs grow.